Rewards 360, founded in 2005, is a global leader in loyalty and rewards program management. Operating across five countries, they specialize in creating, launching, and maintaining ambitious loyalty reward programs through a data-driven customer engagement ecosystem.
Rewards 360 faced several challenges, including the need for a robust gifting platform centered around digital card management. They required seamless integration of finance services with multiple payment gateways, and the ability to consolidate data for forecasting and trend analysis. Additionally, they needed to ensure smooth system integration with Open Sky Labs and retail brands.
- Developed a microservices-based gifting platform using Java, Spring Boot, Angular, MySQL, and Redis Cache.
- Implemented microservices for digital card creation, redemption, refunds, and reconciliation.
- Built a Store Data Adapter to enable integration with Open Sky Labs and retail brands.
- Utilized Java microservices and Crystal Reports to generate actionable gifting trend and forecasting reports.
Artificial Intelligence refers to the development of computer systems that can perform tasks that would typically require human intelligence. It involves the creation of algorithms and models that enable machines to learn, reason, perceive.
Adam Peterson
The solutions provided by PearlArc streamlined Rewards 360’s operations, resulting in a 30% increase in customer engagement, 25% higher operational efficiency, and a 20% growth in partner integrations, driving significant overall growth.
- Robust gifting platform that met industry standards.
- Digital card experience for customers, improving satisfaction.
- Payment gateway integration, boosting operational efficiency.
- Provided insights into gifting trends
- Partnerships with Open Sky Labs and retail brands.
